• The six most important words: "I admit that I was wrong."
  
• The five most important words: "You did a great job."
  
• The four most important words: "What do you think?"
  
• The three most important words: "Could you, please?"
  
• The two most important words: "Thank you."
  
• The most important word: "We."
  
• The least important word: "I."
  

-- Bill Marriott Jr., CEO of Marriott Hotels International